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    Frequently Asked Questions

    Q: Can I change my delivery date?

    A: Yes. We understand that life changes daily. Vacations, illness, work schedules – things happen. If you need to reschedule your delivery, you can do that through your My Tyler Account Manager, or you can contact us to make those changes.*

    Q: When is my delivery date? Can I skip a delivery? Can I arrange an extra delivery?

    A: You can access your My Tyler Account Manager, or you can contact us to make those changes.

    Q: What’s the difference in the types of water you have?

    A: We carry three different primary waters – Spring, Purified, and Distilled. (Read more)

    Q: My cooler is trickling water. What can I do about this?

    A: Many times, cooler issues result from bad bottles or air bubbles within the system. You can start by removing the bottle and draining a quart of water from the spigots, then put another bottle on. If that works, mark the bottle as a leaker with a sticky note and the driver will replace it at no charge on the next delivery. If this doesn’t work, there’s probably a deeper problem and we’ll need to exchange or service it. You can contact us to get this taken care of.

    Q: My cooler or equipment is dirty or old. What can I do about this?

    A: If you rent our equipment, you’re entitled to a fresh unit each year, simply contact us and we’ll get new equipment out to you if you qualify for replacements. If you own your equipment, we can repair and clean it for a fee.

    Q: How can I tell when my next delivery is?

    A: There are several ways we attempt to alert you to your next delivery.

    • We call or email the day before. If you’re not receiving one of these alerts, please contact us to ensure that we have your most current contact information. Please note that currently we only call residential customers.
    • Your next delivery date is on the slip that your driver leaves you (unless you’ve received a special delivery)
    • You can manage and view your deliveries in our new My Tyler Account Manager

    Q: Are your bottles BPA free?

    A: We offer 4 Gallon (spring and purified) as well as Mountain Valley Glass. Our smaller single serve bottles are also BPA free.

    Q: Is bottled water regulated?

    A: Yes, and we consistently meet and exceed the highest standards.  See more information.

    Q: How is your water made?

    A: You can see the path our waters take to get to you in these downloadable documents.

    Tyler Mountain Water Co., Inc.